WFM / BREAK & SHIFT EDITOR
Workforce Studio Basic
Edit shifts and weekly rosters, move or pin breaks and meals, and review interval coverage.
Dhs. 99.00One-time price
View product ↗◈ SMARTER WORKFLOWS FOR REAL TEAMS
Take the stress out of workforce planning.
Clear, approachable tools for shifts, breaks, service-level estimates and contact-center reporting. Start with your own hours, people and staffing rules.
Downloadable HTML softwareUser-configured planning rulesNo live platform API required
OPSCENTER / WFM PLANNER
ILLUSTRATIONINTERVAL WORKFORCE VIEW
Coverage snapshot
15-min intervals
Sample agents24Fictional
Peak demand19Example
Planning modeWFMScenario
Illustrative interval staffing EXAMPLE DATA
08:00Peak interval16:00
Illustrative dashboard • no real customer dataPlanning view
01 Designed for operations teams
02 Bring your own shift rules
03 Local browser workflow
04 Review before use
THE TOOLKIT COLLECTION
Build your own operational toolkit.
Four real downloadable tools across workforce planning and contact center analytics. Each edition has a clearly defined scope, with one-time pricing shown in AED.
WFM / INTERVAL SCHEDULING
Workforce Studio Pro
Everything in Basic, plus candidate weekly shifts from complete interval demand and availability inputs.
Dhs. 249.00One-time price
View product ↗
WFM / ERLANG C
Workforce Studio Super
Everything in Pro, plus Erlang C interval staffing estimates from your volume, AHT and chosen assumptions.
Dhs. 449.00One-time price
View product ↗
ANALYTICS / KPI REPORTING
SupportOps Studio
Offline KPI analysis from supported normalized CSV inputs: SLA, AHT, ASA, CSAT and agent metrics.
Dhs. 179.00One-time price
View product ↗BUILT AROUND THE REAL WORKFLOW
From manual effort to reviewable plans.
Simple tools. Smoother days. Understand exactly where a tool helps, and which decisions still require human review.
Without a focused planning tool
- Recalculate break and meal coverage manually after a shift change.
- Move between multiple spreadsheets to compare headcount needs.
- Investigate discrepancies in call-center KPI reports.
- Spend time translating interval data into a candidate roster.
With OpsCenter's digital toolkit
- Move or pin activities and review recalculated staffing coverage.
- Generate candidate shifts from specified interval headcount in Pro and Super.
- Estimate staffing using Erlang C planning assumptions in Super.
- Analyze normalized contact-center KPI CSVs with SupportOps Studio.
QUESTIONS BEFORE CHECKOUT?
Everything you need to know.
What file formats do these products use?
The current downloadable software is designed around offline HTML applications and supported CSV templates. The included guides and sample files are listed on each product page. No Power BI (.pbix), Excel (.xlsx), or Google Sheets version is claimed unless a specific product explicitly provides one.
Will these apps read raw Genesys or NICE exports?
Not automatically. Inputs must match each product's documented CSV format. Live Genesys, NICE, payroll and automatic API integrations are not included.
What is the difference between Basic, Pro and Super?
Basic manages manual shifts, breaks and weekly roster checks. Pro adds heuristic generation of 7–14-day candidate shifts using explicit interval requirements and availability. Super also estimates staffing requirements using Erlang C and the assumptions you provide. Compare the editions.
Do the tools guarantee service level or legal compliance?
No. Forecast and staffing calculations depend on your inputs and assumptions; generated schedules can contain gaps. All outputs require professional review. The software does not certify labor-law compliance or guarantee SLA attainment.
How do I access and use a purchased download?
Each product has a downloadable file attached through Shopify's digital products system. Product compatibility and included items are described on its product page. Contact us if you need to confirm suitability; end-to-end purchase and delivery testing is not represented as complete.
Start with your real operational challenge.
Choose a break planner, an interval shift builder, a staffing estimator or a KPI analysis tool. No invented vendor integration or hidden schedule assumptions.
Illustrations use fictional sample data. Products are digital planning and analysis aids; the user's organization remains responsible for validation and operational decisions. Questions? Contact us ↗.