Plan call-center shifts, breaks and meals without a heavyweight WFM deployment
Workforce Studio is a family of downloadable, offline browser-based scheduling tools for contact-center supervisors and workforce planners. Choose the edition based on whether you already have shifts, already know interval staffing requirements, or want to estimate required staffing from contact volume and average handle time (AHT).
New to interval-based break scheduling?
Start with our free, step-by-step 15-minute coverage example. Learn how to move an agent's break after an unexpected meeting, then choose the tool that fits your workflow.
Which edition fits your workflow?
| Function | Basic — AED 99 | Pro — AED 249 | Super — AED 449 |
|---|---|---|---|
| Create/edit shifts in own operating hours | Yes | Yes | Yes |
| Breaks/meals with custom windows | Yes | Yes | Yes |
| Move or pin an activity with recalculated coverage | Yes | Yes | Yes |
| Undo manual changes | Yes | Yes | Yes |
| Rebalance spreads unavoidable shortage | Yes | Yes | Yes |
| Weekly roster add/edit/audit with CSV export | Yes | Yes | Yes |
| Malformed CSV rejected, prior data kept | Yes | Yes | Yes |
| Save and reopen scenario (JSON) | Yes | Yes | Yes |
| Missing availability rows rejected, not assumed off | - | Yes | Yes |
| Missing requirement rows never assumed zero | - | Yes | Yes |
| 7-day shift generation with rest/day/hour limits | - | Yes | Yes |
| Remaining gaps shown, not hidden | - | Yes | Yes |
| Erlang C staffing from volume and AHT | - | - | Yes |
| No network calls; data stays local | Yes | Yes | Yes |
Basic: I have a roster and need to fix breaks or coverage
Choose Basic to edit shifts and weekly entries, define your own meal and break windows, move pinned activities and review coverage warnings. Basic does not generate weekly shifts automatically.
Explore Workforce Studio Basic — AED 99
Pro: I know how many agents each interval needs
Choose Pro if you can supply dated employee availability and complete required staffing by interval. It generates candidate weekly shifts and schedules eligible breaks and meals using user-provided constraints. Generation uses a heuristic and may leave gaps for manual resolution.
Explore Workforce Studio Pro — AED 249
Super: I have call volumes and AHT and need staffing estimates
Choose Super to estimate staffing for each interval using a simplified Erlang C model with your chosen service level, answer-time target, occupancy and shrinkage assumptions, before generating a reviewable weekly candidate schedule. This is an estimate, not a promise of future SLA or an automatic volume forecast.
Explore Workforce Studio Super — AED 449
Before you buy: data compatibility and limitations
- Each edition is a downloadable HTML application that runs in a desktop browser and processes planning data locally.
- You must enter your organization's operating hours, shift rules, available employees and break or meal windows; no universal shift pattern is assumed.
- CSV inputs must follow the supplied structure. Raw Genesys/NICE exports and live workforce-platform integrations are not supported directly.
- Schedules require human review. The tools are not certified as labor-law compliance software, not payroll software and not multi-skill real-time queue optimization.
- Use synthetic example data when evaluating the product; avoid uploading sensitive employee or customer information without appropriate authorization and safeguards.
How to choose in under a minute
- Have shifts already? Basic is the most focused option for manually managing shifts, breaks and coverage.
- Have required headcount per interval? Pro adds candidate weekly shift generation.
- Have expected call volume and AHT instead? Super adds queue-based headcount estimates.
For performance analysis rather than staffing design, see our separate SupportOps Studio KPI dashboard. For help with product suitability, visit Contact.